Return / exchange policy?
Customers may return items within 3 days from receipt of their products, for a full store credit (less shipping charges) that can be applied towards another item from our store at any time in the future.
Return authorization is required on all returns. Simply email us before sending back the item for a return authorization number (RA#). Please write this RA# on the outside of your package. All unauthorized returns will be sent back at the sender's expense Shipping charges will be applied to any exchanges.
All items being exchanged must be accompanied by your original receipt. All tags, cards and/or pouches must be included.
Please feel free to email or call if you have any questions prior to purchasing.
Guarantee
Otazu Jewels come with a 6 month guarantee. We repair or replace it for free during that time period.
Special Order and Sale items
Special orders and sale items are final, non-returnable or exchangeable.
